The clients I dread the most are those who say things like “Do whatever you want”
Or: “I’m pretty easy to work with.” Nine times out of ten, it’s not true.
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We know you hate the word bleach
So we use words like lightener and decolourizer. But no matter how we prettify the language, if we’re lifting a dark colour out of your hair, we’re using bleach.
Yes, I keep notes about you on your client card, and they can get pretty personal
I may note that you don’t tip well or that you talked loudly about how drunk you were last night. I may also write down that you’re going through a divorce or that you’re into tennis so I can remember to ask you about those things next time.